Terms & Conditions

1. Seller identity and contact

The seller's legal identity is Chandrani Sadhu, proprietor trading as Souviks. Souviks is the trade name of this proprietorship. Souviks directly supplies and sells automotive spare parts and related products and operates as an inventory-based seller, not as a marketplace connecting independent third-party sellers with buyers.

Website: www.souviks.co.in. Business address: CN-119(2), Souviks Building, Beside NH-2, Andal More, West Bengal – 713321. Customer support: info@souviks.co.in; +91 94343 31896; WhatsApp +91 79082 15701. The Grievance Officer's details appear in the Grievance Redressal section below.

2. Website use

You may use the website only for lawful purposes. Do not interfere with its security or operation, attempt unauthorised access, scrape or misuse catalogue data, submit malicious code, or provide false or misleading information.

Website content is provided to help you identify products and request supply. We may correct, update or remove information where a listing, image, description or price is inaccurate or out of date.

3. Products, fitment and catalogue information

The catalogue may include genuine OEM parts and aftermarket parts. The brand, manufacturer, part number and description shown for the specific listing identify the product offered; a vehicle application or cross-reference alone does not make an aftermarket product an OEM product.

Automotive parts are application-specific. Before ordering, check the part number, vehicle make and model, model year, engine or axle specification, dimensions and other relevant details. Contact us for clarification when uncertain. A listing does not guarantee that an item is physically in stock, immediately dispatchable or suitable for a vehicle not expressly identified.

Product photographs, packaging, labels or minor appearance details may vary where the supplied item remains materially consistent with the description and part ordered.

4. Prices, taxes and availability

Prices shown for online catalogue purchases are in Indian Rupees and include applicable GST. The product price and applicable tax treatment are reflected in the order and invoice. Freight is charged separately on every shipped order. The shipping charge and the total payable amount are displayed for review before payment.

Prices and availability may change before an order is accepted. The amount confirmed in the final order review is the amount submitted for payment. If a material pricing, tax or product-description error is identified before acceptance, we may contact you to confirm a corrected order or cancel the affected order and refund any amount received, as required by law. Products marked as quotation-only or without a confirmed selling price are not available for ordinary online checkout.

5. Enquiries, quotations and order acceptance

A contact enquiry, Request a Part submission or request for quotation is an enquiry, not a confirmed purchase or a commitment that stock is reserved. A quotation is subject to the validity period, availability, application details and other conditions stated in that quotation.

An online order is your offer to purchase the selected products on the displayed terms. We may verify product identity, fitment, availability, delivery address, freight, payment and order details before accepting it. An order is accepted when Souviks confirms fulfilment after the applicable checks and payment requirements are satisfied. A payment gateway reference or a pending payment screen alone does not mean that an order has been accepted or dispatched.

6. Payment

For online checkout, use only the payment methods displayed at the time of payment. Where Cashfree or another authorised payment provider is used, payment processing is subject to that provider's terms and security controls. Other arrangements, such as bank transfer or cash, apply only when separately confirmed by Souviks for the particular order.

Never share your UPI PIN, card PIN, internet-banking password or one-time password with Souviks or anyone claiming to process a refund. Souviks does not need these credentials to issue a refund. An order is not treated as paid until payment status has been verified through the relevant payment provider.

7. Shipping and delivery

Domestic delivery, store pickup, freight calculation, delivery estimates, serviceability, carrier handling and shipment issues are described in our Shipping & Delivery Policy, which forms part of these Terms.

There is no free-shipping threshold. Every order sent by courier incurs a shipping charge; store pickup has no courier charge. The usual estimated delivery period is approximately 5–10 working days, but this is an estimate, not a guaranteed delivery date. The applicable freight charge is shown before payment.

8. Cancellation

Contact us as early as possible if you need to request cancellation before dispatch. A pre-dispatch request is subject to order status and confirmation by Souviks. Once an order has been dispatched, cancellation is not available under the standard process; any eligible issue must be raised under the return, refund or warranty process.

Nothing in this clause excludes or restricts a cancellation, refund or other remedy that applicable law requires or that cannot lawfully be excluded.

9. Returns, exchanges and refunds

Returns, exchanges and refunds are handled under the Refund Policy. The standard policy covers eligible products received damaged, supplied incorrectly or affected by a verified manufacturing defect, subject to inspection and applicable law.

Please report visible transit damage immediately and, for operational handling, preferably within one hour of delivery. Other eligible return or exchange requests should generally be raised within seven days of delivery. These request windows are intended to help preserve evidence and organise inspection; they do not remove any mandatory consumer right or statutory remedy.

Lubricants are not accepted for ordinary return. Electrical and electronic products are subject to the product-specific conditions in the Refund Policy.

10. Warranty

A product may carry a manufacturer or supplier warranty only where this is expressly stated or provided with the product. Warranty claims are assessed under the relevant manufacturer's or supplier's warranty conditions. Installation, use, maintenance and fitment must follow applicable instructions. This clause does not limit any statutory warranty or consumer remedy that cannot lawfully be excluded.

11. Customer information and submitted content

You must ensure that information submitted through an enquiry, quotation request, account or order is accurate, lawful and does not infringe another person's rights. You authorise Souviks to use that information to respond to the request and provide the service for which it was supplied, as described in the Privacy Policy.

12. Intellectual property and misuse

The Souviks name, logo, original website text, design, images and catalogue presentation are protected by applicable intellectual-property laws. You may not reproduce or commercially exploit them without permission, except where permitted by law.

13. Privacy and third-party services

Personal information is handled under our Privacy Policy. The website may use third-party services for authentication, hosting, analytics, enquiry transmission, payment and delivery. Those providers may apply their own terms and privacy notices to the services they operate.

14. Website availability and liability

We take reasonable care to maintain the website and fulfil accepted orders, but access may be interrupted by maintenance, connectivity issues, service-provider outages or events beyond our reasonable control. Information and estimates are provided in good faith and may change where a supplier or carrier updates its information.

Nothing in these Terms excludes liability, product remedies, consumer rights or other protections that cannot lawfully be excluded or restricted. Subject to that limit, Souviks is not responsible for loss caused by inaccurate information supplied by the customer, unauthorised use of the customer's account, or events outside our reasonable control.

15. Events outside our control

We are not responsible for delay caused by events beyond reasonable control, including severe weather, transport disruption, strikes, public authority restrictions, natural events, network outages or carrier interruption. We will take reasonable steps to communicate material order impacts and explain available options.

16. Changes to these Terms

We may update these Terms to reflect changes in our products, checkout, operations or applicable law. The current version and effective date will appear on this page. Changes do not retrospectively remove rights or alter an accepted order except as permitted by law or agreed with the customer.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to mandatory consumer jurisdiction and the authority of competent consumer forums, disputes may be brought before the competent courts at Durgapur, West Bengal. Nothing here restricts a consumer from approaching a forum or authority that has jurisdiction under applicable law.

18. Grievance redressal

For a complaint about a product, order, payment, delivery, return, refund or website service, contact the Grievance Officer using the details below. The Grievance Officer will acknowledge a consumer complaint within 48 hours, provide the complainant with a copy of the complaint as recorded by the Grievance Officer, and redress the complaint within one month from the date of receipt.

Grievance Officer: Sujit Kumar Sadhu
Designation: Head, Finance and Sales
Email: info@souviks.co.in
Phone / WhatsApp: +91 94343 31896 / +91 79082 15701
Postal address: CN-119(2), Souviks Building, Beside NH-2, Andal More, West Bengal – 713321