Shipping & Delivery Policy

1. Delivery area and order types

Online checkout is currently intended for eligible delivery addresses within India. International or export requests must be discussed with Souviks separately; destination, product eligibility, export documentation, freight, duties and delivery terms must be confirmed in writing before an overseas order is accepted.

Customers may choose home delivery or store pickup where those options are shown for the order. Store pickup does not incur a courier charge. Pickup location and collection arrangements will be confirmed by Souviks.

2. Shipping charges — no free-shipping threshold

Every order sent by courier incurs a shipping charge, regardless of the order value. Souviks does not offer a free-shipping threshold. Store pickup has no courier charge.

Freight depends on the destination, packed or chargeable weight, parcel dimensions, carrier serviceability and the carrier tariff applicable to the shipment. Any estimated or final shipping charge available for online checkout is shown for review before payment. Do not assume that a high-value order qualifies for free shipping.

3. How freight is estimated

Where available, the website checks destination PIN serviceability and uses the product catalogue's approximate packed weights and the selected carrier's prepaid tariff to estimate freight. The server recalculates the shipping amount during order review; the browser estimate is not the final order charge.

Carrier charges may use actual or volumetric weight and may change with packaging, dimensions, route, service type or carrier updates. A website estimate is indicative and may differ from the carrier's final invoice. Souviks will show the amount payable before you authorise payment; we will not add a new freight amount after payment without notifying you and obtaining any consent required.

4. Items without a usable weight or freight quote

If a product does not have a valid shipping weight, a destination is not serviceable, or the carrier does not return a usable freight quote, online delivery checkout may be unavailable for that cart. We will not silently substitute a guessed flat fee or waive freight. Please contact us through Request a Part or another enquiry channel for a manual shipping quote.

5. Delivery partners and tracking

Depending on the destination, parcel and available service, Souviks may use Delhivery, Blue Dart, FedEx, XpressBees, India Post, DHL or another suitable logistics provider. The carrier selected for an order may differ from a previous order.

Where the carrier provides a tracking reference, Souviks will share it or make it available through the applicable order communication. Carrier tracking and delivery scans are supplied by the carrier and may not update continuously.

6. Estimated delivery time

The usual estimated delivery period is approximately 5–10 working days. This is a guide, not a guaranteed delivery date or service-level commitment unless Souviks expressly confirms a different commitment in writing.

Actual transit may vary because of origin and destination, carrier capacity, service availability, remote-area handling, public holidays, weather, strikes, road or network disruption, customs or regulatory checks, incomplete address information and other events outside reasonable control. A PIN-code serviceability or estimated delivery-date check does not guarantee that a shipment will arrive on a particular day.

7. Customer delivery information

Provide a complete and accurate recipient name, phone number, street and building details, locality, city, state and six-digit PIN code. Check that someone can receive the shipment at the address. Incorrect, incomplete or unreachable contact details can cause delay or failed delivery. Contact Souviks promptly if you notice an error before dispatch; after dispatch, the carrier may restrict address changes.

8. Receiving and reporting a problem

Where possible, inspect the outer packaging when the parcel is delivered. If the package is visibly crushed, opened, wet or tampered with, record the condition and inform the delivery person where appropriate. Take photographs or an unboxing video and contact Souviks immediately with your order or invoice reference.

For operational handling, visible transit damage should preferably be reported within one hour of delivery, and other delivery or product issues should be reported promptly. These reporting requests help preserve evidence and arrange inspection; they do not remove any consumer right or remedy that applicable law does not allow us to exclude.

9. Delay, loss or failed delivery

If tracking shows a delay, failed attempt, return to origin or possible loss, contact Souviks with the order reference and tracking details. We will coordinate with the carrier and explain the available next steps. Any replacement or refund will be handled under the order terms, Refund Policy and applicable law.

A carrier scan may show a delivery event before the customer has located the parcel. Please check with the recipient, building reception or other authorised receiving person and tell us promptly if the parcel cannot be found.

10. Questions and support

For a shipping estimate, delivery update, address correction or shipment problem, contact Souviks at info@souviks.co.in, +91 94343 31896 or WhatsApp +91 79082 15701. Postal address: CN-119(2), Souviks Building, Beside NH-2, Andal More, West Bengal – 713321.